Question 1

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with tracking information. You can also view your order status by logging into your account and visiting the "My Orders" section.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping typically takes 12-14 business days within the US. All orders are processed within 1-2 business days before shipping.

Question 3

Do you ship internationally?

Accepted Answer

Currently, we only ship to US locations. We are working on expanding to more countries soon. Stay tuned for updates!

Question 4

Can I change my shipping address after placing an order?

Accepted Answer

If your order hasn't shipped yet, please contact us immediately at support@mail.worthoffer.com and we'll do our best to update it. Once an order has shipped, we cannot change the delivery address.

Question 5

What is your return policy?

Accepted Answer

We offer a 90-day return policy for most items. Products must be unused, in original packaging, and with all tags attached. Some items like personalized products may not be eligible for returns.

Question 6

How do I return an item?

Accepted Answer

To start a return, contact us at support@mail.worthoffer.com with your order number and reason for return. We'll provide you with return instructions and a shipping label if applicable.

Question 7

How long do refunds take?

Accepted Answer

Once we receive your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank to process the refund.

Question 8

What if I received a damaged item?

Accepted Answer

We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage. We'll arrange a replacement or full refund at no additional cost to you.

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery for eligible orders. All payments are processed securely.

Question 10

Is my payment information secure?

Accepted Answer

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.

Question 11

Why was my payment declined?

Accepted Answer

Payment declines can happen for various reasons including incorrect card details, insufficient funds, or bank security measures. Please verify your information or try a different payment method.

Question 12

Do you offer discounts or promo codes?

Accepted Answer

Yes! Subscribe to our newsletter for exclusive deals and enter promo codes at checkout. Follow us on social media for flash sales and special promotions.

Question 13

How do I create an account?

Accepted Answer

Click "Sign Up" at the top of any page. You can register with your email address or use Google Sign-In for quick access.

Question 14

I forgot my password. How do I reset it?

Accepted Answer

Click "Login" then "Forgot Password". Enter your email address and we'll send you a link to reset your password.

Question 15

How do I update my account information?

Accepted Answer

Log into your account and go to "Profile" to update your personal information, or "Addresses" to manage your shipping addresses.

Question 16

How do I delete my account?

Accepted Answer

Please contact us at support@mail.worthoffer.com to request account deletion. Note that this action is permanent and cannot be undone.

Question 17

Are your products authentic?

Accepted Answer

Yes, all products sold on worthoffer are authentic and sourced from trusted suppliers. We stand behind the quality of every item we sell.

Question 18

How do I know which size to order?

Accepted Answer

Each product page includes a size guide with detailed measurements. If you're unsure, we recommend ordering a size up or contacting us for guidance.

Question 19

What if an item is out of stock?

Accepted Answer

You can sign up for notifications on the product page to be alerted when it's back in stock. Popular items are restocked regularly.

Question 20

Do product colors match the photos?

Accepted Answer

We strive to display accurate product colors. However, slight variations may occur due to monitor settings and lighting conditions during photography.

How can we help you?

Frequently Asked Questions

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